What should we do if it prompts you "failed to upgrade" or "upload failure"?

  1. Please double check whether the network connection is normal;

  2. Please select the device(s), click "Cancel" and then click "Upgrade" again;

What should we do if it's failed to detect the encoder via IPCManager after upgrading?

  1. Please double confirm whether the encoder can be powered on and running;

  2. Please make sure you still remember the IP of encoder and it's okay to PING it;

  3. Please download and install IPCManager_V3.00.08 and follow below steps:

  • Always PING (for example)

  • Click Firmware Upgrade->Enter the Specified IP->Add IPC

  • Select the latest firmare->Enter User Name and Password->Select the device->Upgrade

  • If failed to upgrade, please try to connect it to your PC with ethernet cable and try again;

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