# Upgrade

## What should we do if it prompts you "failed to upgrade" or "upload failure"?

1. Please double check whether the network connection is normal;
2. Please select the device(s), click "Cancel" and then click "Upgrade" again;

## What should we do if it's failed to detect the encoder via IPCManager after upgrading?

1. Please double confirm whether the encoder can be powered on and running;
2. Please make sure you still remember the IP of encoder and it's okay to PING it;
3. Please download and install [**IPCManager\_V3.00.08**](https://drive.google.com/file/d/16NNORZUhGCf6yIZPocKxTnZJ6Sb_KXQf/view?usp=sharing) and follow below steps:

* Always PING 192.168.1.120 (for example)
* Click Firmware Upgrade->Enter the Specified IP->Add IPC
* Select the latest firmare->Enter User Name and Password->Select the device->Upgrade
* If failed to upgrade, please try to connect it to your PC with ethernet cable and try again;

![](https://2754774125-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MP3PAkzvo3It69rALeK%2F-MafVzImALNMBgcXGAnA%2F-MafdU7XQkb2Xic7woLs%2FPingUpgrade.png?alt=media\&token=b13c3823-470c-4a48-ad83-964448c64c9f)